I decided to escalate the matter by emailing the owner directly. We left him a detail message, but he never responded.Īfter 2 weeks, I received a routine thank you card from the owner with his contact info.
#Z4 bmw series#
After a series of calls we were transferred to the Service Manager voicemail. He said that he was busy with a customer and would call back but never did. She sent him pictures and followed up with a phone call. My wife reached out to our sales representative to address the issue. This was upsetting because other dealerships allowed me to turn down front plate bracket installation, which I intended to do at South Bay BMW, but they did not give me the chance before performing the installation that ultimately resulted in damage.
#Z4 bmw license#
However, the main concern I discovered shortly after bringing the car home was the crooked and off-center front license plate, along with a damaged bumper resulting from the reckless hole drilling.
Given the scope of the issue, I was baffled that South Bay BMW didn’t have a system in place to notify customers about the glitch. They only agreed to send me an email confirming the faulty letter after I suggested it, and they seemed annoyed to do so. For my peace of mind regarding my credit, I asked for formal documentation stating that the letter was sent in error, but was told that no such documentation existed. When I called the finance department at South Bay, they explained that there was a system glitch resulting in these letters to be sent to 90% of customers in the last 7-8 months.
I was confused how my credit could be denied after already signing my vehicle contract. I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionalism.Ī month after I took my car home, I received a letter in the mail from South Bay BMW stating that my credit application for the car had been denied. BMW Certified, LOW MILES - 18,093! Heated Seats, Nav System, Onboard Communications System, iPod/MP3 Input, Turbo Charged Engine, Alumi. Located in Torrance, CA / 1,382 miles away from Rutland, ND
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